Sofitel Legend THE GRAND Amsterdam a worldwide leader for a real high-end service

For the so difficult Best Service in a hotel in the world, it is Sofitel Legend The Grand Amsterdam that won the Award. Here is the interview of General Manager Emmy Stoel.
The result was announced one hour later by Jean Grogan, the notorious contributor to Financial Times so famous section « How to Spend It? » in the presence of Pieter de Gooijer : Ambassador of The Netherlands in France.

Here the 3 questions I asked to Emmy :

– The Sofitel Legend very unique brand among all the Accor brands concerns what we    call in   France “Palace” hotels. In this very unique positioning, what makes the Sofitel Legend The Grand Amsterdam definitively unique?

– In Spain, Italy, France, hotels have a lot of difficulties hiring good staff after the   pandemic disaster. How do you face this situation in Amsterdam?

– According to you why is service so appreciated at The Grand Amsterdam ?